Shipping policy

Shipping Locations: Puzzle Parrots ships to Canada and USA only. Additional international locations will be added in the future.
Delivery Time: Most items are manufactured and delivered to you in 3-4 weeks although delivery time may vary. Check tracking codes in your email for a more detailed breakdown. 
Customs & Duties: In most circumstances there are no charges for customs or duty charges. However, if a custom or duty charge occurs, customers are responsible for paying these amounts.
Contact Information: If you have questions or concerns contact help@puzzleparrots.com

Items Damaged or Poor Quality

If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. Puzzle Parrots will replace any items damaged or of poor quality at no additional cost. Puzzle Parrots is not responsible for items damaged in shipping.

Wrong Product Shipped/Missing Items

In the unlikely scenario that we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

Package Returned To Sender – Correct Address

If a package is returned to the sender by the shipping courier, Puzzle Parrots will reship the package to you for free after an address verification is complete by the seller. If a package is returned to the sender for the second time, Puzzle Parrots will reship the package to you and you will be liable for reshipment costs.

Package Returned To Sender – Missed Delivery Attempts

All missed delivery attempt orders that got returned to sender who received notification from the carrier to contact them for a delivery arrangement will be compensated with 50% Refund Credit. 

Package Returned To Sender – Change Address

If a package is returned to sender due to an address change and you would like to reship the order to the new address, you will be liable for reshipment costs.

Package Returned To Sender – Wrong Address

If a package is returned to sender due to incorrect address information, Puzzle Parrots will not be held liable and compensation will not be granted in any form. 

Lost Order – Wrong Address

Puzzle Parrots will not refund nor assume liability for orders that are lost due to incorrect shipping address.

Used Items and Term Limits

Items in used condition are not eligible for refunds or exchanges. Unopened items that have been successfully received by customers within 30 days are eligible for returns or exchanges. After 30 days from the receipt of goods, refunds and exchanges will no longer be accepted.